Privacy Policy

Last Updated: [2025-04-07]

This Privacy Policy describes how Cap Zone (“we,” “us,” or “our”) collects, uses, and shares personal information of users (“you” or “users”) of our website, [www.capzonela.com] (the “Website”). We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We may collect the following types of personal information from you:   

• Contact Information: Your name, email address, phone number, shipping address, and billing address.  
   
• Account Information: Your username and password (for registered users).
• Order Information: Details of your wholesale orders, including products purchased, quantities, and order dates.
• Payment Information: Credit card details or other payment information (processed by secure third-party payment processors; we do not directly store your full payment details).
• Business Information: Your company name, business type, tax identification number (if applicable), and resale certificate (if applicable).
• Communication Data: Records of your communications with us, including emails, chat logs, and customer service inquiries.
• Website Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. This information may be collected through cookies and similar tracking technologies.  
   
• Marketing Preferences: Your preferences for receiving marketing communications from us.
• Other Information: Any other information you voluntarily provide to us.

2. How We Collect Your Information

We collect your personal information in the following ways:

• Directly from You: When you register an account, place an order, contact us, subscribe to our newsletter, or fill out forms on our Website.
• Automatically: Through cookies, web beacons, and other tracking technologies when you browse our Website.
• From Third Parties: We may receive information from third-party service providers, such as payment processors and analytics providers.

3. How We Use Your Information

We may use your personal information for the following purposes:

• To Provide and Manage Our Services: To process your wholesale orders, manage your account, provide customer support, and fulfill your requests.
• To Communicate with You: To send you order confirmations, shipping updates, respond to your inquiries, and provide important information about our Website and services.
• To Process Payments: To securely process your payments for wholesale orders.
• To Personalize Your Experience: To understand your preferences and tailor our Website content and product offerings to your interests.
• For Marketing and Promotional Purposes: With your consent where required by law, to send you newsletters, promotional emails, and information about new products, special offers, and events. You can opt-out of these communications at any time.
• To Improve Our Website and Services: To analyze website usage data, conduct research and development, and enhance the functionality and user experience of our Website.
• For Security and Fraud Prevention: To protect our Website and users from fraud, unauthorized access, and other illegal activities.  
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.  
• For Business Operations: For internal administrative purposes, such as data analysis, auditing, and improving our business processes.

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, website hosting, email marketing, and analytics. These service providers are contractually obligated to protect your information.   
   
• Business Partners: In limited circumstances, we may share information with business partners to offer you specific products or services.
• Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.   
   
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transaction.  
• With Your Consent: We may share your information with third parties with your explicit consent.

5. Cookies and Other Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your browsing activity on our Website. Cookies are small data files stored on your device that help us improve your user experience, analyze website traffic, and personalize content.  

You can control cookies through your browser settings. You can typically disable or delete cookies, or set your browser to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of our Website.  

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you.  
• Correction: The right to request that we correct any inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information (subject to certain exceptions).  
• Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.  
• Restriction of Processing: The right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.  
• Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.  
• Right to Lodge a Complaint: The right to lodge a complaint with a data protection authority if you believe our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include [Specify security measures you take, e.g., encryption, firewalls, secure server hosting, access controls]. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.  

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on the type of information, the nature of our relationship with you, and our legal and regulatory obligations.  

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  

10. Children’s Privacy

Our Website is intended for wholesale businesses and is not directed to children under the age of [Specify Age, e.g., 18]. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.  

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after the posting of changes constitutes your acceptance of the updated Privacy Policy.  

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Cap Zone

1030 S Los Angeles St,

Los Angeles, CA 90015

info@capzonela.com

(213) 742 – 6664