Billing and Shipping
Shipping arrangements could be made when billing information is provided. Shipping will be charged according to UPS quotes and fees.
Need to return your purchase?
If you are not satisfied with your purchase, you can return your purchase within 7 days of RMA# receipt.
1. You must request an RMA (return merchandise authorization) number within 3 days of receipt before making a return: To request an RMA number simply email us at firstname.lastname@example.org and request an RMA number. Please be sure to let us know in your email: (1) Which item you would like to return. (2) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip.
2. Please note: For a return to be accepted for FULL refund of item price, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.
3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, if applicable, as well as a 30% restocking fee.
Will I be charged for return shipping?
If you are retuning a purchase due to a manufacture defect or receiving the wrong product, you will be reimbursed for the return shipping cost equal or lesser than the original shipping cost. If you choose to use a return shipping method that exceeds the original cost, you will be responsible for any amount over the original shipping cost.
If the return is not due to a manufacture defect or receiving wrong products, the return shipping will be at your expense, using the carrier of your choice
Is the original shipping refundable?
If you are retuning a purchase due to a manufacture defect or receiving the wrong product, original shipping is refundable.
How do I make an exchange?
capzonela.com strives to offer you great merchandise at unbeatable prices every day. Exchanges can only be made if the item purchase is defective on arrival or wrong item has been shipped.
International Order Policy
We are not able to provide destination country tax or duty charge if it is occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Capzonela.com will NOT be responsible for any of the above duties and fees.
If the order arrives at your country and any of the following occur: (1) The customer refuses to accept the package. (2) No attempt is made in the country of destination to deliver the package.Capzonela.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund.
You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. To cancel your order, please simply reply to the order confirmation email with [CANCEL ORDER] in the subject line.
Return Stone Cap
(1) All STONE CAPS are final sale, no returns or exchanges
(2) Price on this invoice does not included shipping and handling fees. Shipping and handling 3.5% plus order are non refundable.